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This step collects the information we require for AgentQ to establish a connection with your Call Centre(s) and retrieve your real-time statistics. If you are unsure of any of these details you can skip any part of this step and we will contact you to provide assistance.
The CGA login (username and password) is the same login details used to access the CommPilot portal.
The Call Centre login (username and password) can be found when browsing to the Call Center you would like to report on in the CommPilot Portal.